Examples
| Example 1: A customers 230 Wellcraft had been sitting for 2 weeks. The customer loaded up all his friends to go for a cruise but when he went to start the boat, the starboard engine would not crank. Upset and embarrassed, the customer sent his friends home and worried all weekend about how much it was going to cost to get a dockside mechanic out to diagnose his problem. He decided to try to tackle the problem himself and hooked up his battery charger to the starboard battery with no luck. He then called a local dealership who charged him a min $70.00 service fee The mechanic spent about 5 minutes on the boat because he had found that the gear shifter was not in neutral all the way! This little mishap ended up costing the owner over $100 not to mention it ruined his entire weekend and made him look silly. This is actually a very common occurrence and if this customer would have purchased a Plan it could have been avoided. Not all occurrences are this simple. |
| Example 2: Joe took his family down to the Florida Keys for a vacation. He towed his boat over 300 miles for this trip with the kids in the backseat complaining the whole entire trip! While out fishing, his port alarm started to sound. As a Stainless Member, Joe remembered that he had purchased phone support. He actually called us while he was out at sea and we did an over-the-phone diagnoses. It turned out that Joe's oil tank inlet screen had clogged up with jellied oil which prevented oil from the remote tank from refilling the engine tank. This allowed the oil level to drop and set off the alarm system buzzer. It took only 10 minutes to get Joe back up and running with no damage or additional expenses at all! It also gave us the opportunity to inform Joe that he needed to use Mercury TCW3 Oil instead of cheap oil to prevent this from happening again. Joe actually ordered 5 gallons of TCW3 oil and had it delivered to his hotel for less than he could have purchased it for at the local marina. This example was an actual event with a happy ending. |
| Example 3: Kathy purchased her new boat in Miami Florida. She knew that changing her oils and lubes were important and she knew what was involved with such procedures from emailing Sterndrives.com. Kathy was out with her friends in Biscayne Bay one afternoon when her engine started to make a terrible clanking sound. She had her boat towed in and contacted Sterndrives.com to find a good local authorized Mercruiser Dealer. Sterndrives.com contacted the servicing dealership at Kathy's request to make sure the repair was covered under her Mercruiser Warranty Policy. The dealership confirmed that Kathy's repair was indeed covered and that they had, at Sterndrives.com's suggestion, received a preauthorization to replace her entire partial engine instead of rebuilding her old engine. Not all failures are approved for warranty repair and the method of repair is determined, in the end, by Mercury Marine. Kathy realized the benefits of purchasing an additional Extended Warranty Contract from Mercury Marine and was able to purchase her extended policy through Sterndrives.com. The Mercury Product Protection Plan will protect her investment and she knows that if she goes to sell her boat that it will sell easier and be worth more with the Product Protection Plan in force. |
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