The company is happy to accept returns of most items within 30 days of the invoice date provided the
package is unopened and in good re saleable condition.
NO RETURNS ON SPECIAL ORDER ITEMS, ELECTRICAL PARTS, MANUALS or TOOLS.
No returns on items that have been opened and/or used.
No returns on ICM, PCM's, ECU's or engine ignition modules or engine computers.
NO RETURNS ON PROPELLERS. See our Propeller Return Policy
There are NO RETURNS on any orders that have been disputed in PayPal.
Please email our Returns department at firstname.lastname@example.org for a Return Merchandise Authorization (RMA) number. Your email should include your name, order number, the quantity of items you wish to return and the reason for the return. We will reply within 42 hours in most cases.
The company will refund shipping costs only if the return is a result of our error.
Returns must be sent via UPS®, FedEx® or any courier that issues a tracking number. Please e-mail tracking numbers to email@example.com.
All items must be returned in "as-new" condition, in original packaging with all warranty cards, manuals and accessories.
Once the return is received, please allow 15-30 business days for the credit to appear on your account.
The company will replace most defective products within 30 days of the invoice date. If you would like a replacement, please email firstname.lastname@example.org for an Return Merchandise Authorization (RMA) number. Once you have received an RMA number, follow the instructions for returning the product. Then, email your order number and RMA number to email@example.com. We will ship you a replacement as soon as the defective product is received by our warehouse.
Most products have a one year warranty. Warranties vary per product. Please email Customer Service for warranty information for specific products.
Shipping Policies Sterndrives.com makes an honest effort to ship your order as soon as possible. We want you to get boating!
Orders are shipped on a first-come, first ship basis. This is a fair process to all customers.
When you place an order with Sterndrives.com, PLEASE... do not expect the order to ship right away.
We are are not as streamlined as Amazon.Com.
Most orders ship between 3 and 10 days after all funds have cleared all banks.
We take great pride in shipping as fast as possible but we will not be responsible for orders
that take longer than you might expect.
When you place an order with Sterndrives.Com you agree to any and all shipping times and any all unforseen delays which may take place.
You agree by ordering from Sterndrives.Com that any and/or all shipping delays within reason is
not a valid reason to cancel your order and that you will work with Sterndrives.Com to come up with a
fair solution. We want you to get your order but heavy order levels can delay an order.
Sterndrives.Com reserves the right to cancel a shipment and/or order for any reason. Sterndrives.Com cannot be responsible for carrier delays, missed pickups, mishandling and/or damage to your order (package). Again... Sterndrives.Com wants you to get back to enjoying your boat and we really do take great pride in packing and shipping your order as soon as possible.